Last updated October 5, 2026
Terms of Service
These terms govern your use of Told, operated by Told LLC. By using Told, you agree to these terms. If you do not agree, do not use the service. Our Privacy Policy explains how information is handled. Questions can be sent to support@toldjournal.com.
The service
Told provides private journaling and sharing. You create Spaces, invite people you choose, and add Entries. Available features depend on the app version you use. Entry content is encrypted before synchronization; Empire stores ciphertext. Your signed-in devices and the recipients you authorize can read the content. Enabling Curator authorizes the bot and Cloudflare Workers AI processing described in the Privacy Policy.
Recovery and device access
Keep your recovery code or exported encryption key in a safe place outside Told. Authentication and encryption recovery are separate: account access alone cannot reconstruct a missing key. iCloud Keychain delivery depends on your Apple account and device settings. Starting over with a new key can make historical content unreadable and is not recovery of that content.
Accounts
You must be legally able to accept these terms, with a parent or guardian's permission where applicable law requires it. You sign in with Clerk and are responsible for keeping your sign-in credentials secure and your account details accurate. Told may refuse or close an account used to abuse others or to break these rules. You can delete your account from Profile settings in the app. Deletion is described on the Privacy Policy.
Your content
You keep ownership of what you add and are responsible for having the rights and permissions to add and share it. You grant Told permission to store, copy, and deliver your content only as needed to provide the service and carry out the sharing you request. Ordinary Entry content is stored and delivered in encrypted form. Because Entries are end-to-end encrypted, Told cannot moderate ordinary journal content on the server.
Sharing
A Space is for the people you invite. Do not share someone else’s private material outside that Space without their permission. Public share links, when you create them, can be opened by anyone who has the link and secret. Treat those links like the content itself.
Acceptable use and reporting
Do not use Told to spam, harass, threaten, exploit children, or post material you do not have the right to share. A Space member can report an Entry they can see. Reports contain a frozen copy encrypted for Told's moderators, who can decrypt that reported copy for review. Told may remove reported content or restrict accounts after review.
Paid features
A plan described on the marketing site does not itself create a subscription or authorize a charge. Any paid offer must disclose its price, duration, renewal, and cancellation terms before purchase. Purchases made through Apple are also subject to Apple's transaction terms and subscription controls. Do not rely on an announced feature until it is available in the app version you use.
Availability and changes
We work to keep Told available, but cannot guarantee uninterrupted or error-free service, delivery to every device, or recovery of a lost encryption key. Keep an independent recovery backup. Features may change as the service develops. We may suspend access needed to address abuse, security issues, or legal requirements.
We will publish changes to these terms here and update the date above. Material changes will be communicated through the app or another appropriate account contact channel. If you do not accept updated terms, stop using the service. Nothing in these terms removes rights or remedies that applicable law does not allow us to exclude.
Contact
Contact Told LLC at support@toldjournal.com, or visit toldjournal.com/support.